Shipping policy

SHIPPING POLICY

Last Updated: June 2026

Thank you for shopping with Veluno.

We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.

Processing Times

All orders are processed within 1–3 business days after payment has been confirmed.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volumes, processing times may be slightly extended.

Delivery Timeframes

Veluno currently delivers throughout South Africa using Aramex Store-to-Door courier services.

Estimated delivery time:

8–11 business days from the date of dispatch.

Delivery times are estimates only and may vary depending on:

  • Delivery location
  • Weather conditions
  • Public holidays
  • Peak shopping periods
  • Courier operational delays

Shipping Confirmation

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Customers are responsible for ensuring that delivery information provided at checkout is accurate and complete.

Delivery Delays

While we work closely with our courier partners to ensure timely delivery, delivery dates cannot be guaranteed.

Veluno shall not be held liable for delays caused by:

  • Courier service disruptions
  • Weather events
  • Public holidays
  • Strikes or industrial action
  • Customs or regulatory inspections
  • Incorrect delivery information supplied by the customer
  • Events beyond our reasonable control

Nothing in this clause limits any rights provided to consumers under applicable South African law.

Failed Deliveries

If a delivery cannot be completed due to:

  • An incorrect address;
  • Failure to accept delivery;
  • Failure to collect from a designated collection point where applicable;

additional shipping charges may apply for redelivery.

Shipping Coverage

We currently ship to physical addresses within South Africa.

We do not currently offer international shipping unless specifically agreed in writing.

Damaged Parcels

If your parcel arrives visibly damaged, please:

  1. Take photographs of the package before opening it.
  2. Notify us within 48 hours of delivery.
  3. Provide your order number and supporting photographs.

We will investigate the matter and assist where appropriate.

Lost Parcels

If your parcel appears lost in transit, please contact us with your order number.

We will work with Aramex to investigate and resolve the issue as quickly as possible.

Contact Us

For any shipping-related enquiries, please contact:

Veluno Support
Email: support@veluno.co.za

Please include your order number in all correspondence.